Case tracking
Every open case has an owner and a status.
Cases handled before they hurt the account.
When Amazon hides a listing or someone copies your brand, we fix it fast. You get your week back.
A hidden listing or a stranger on your offer should not sit in your inbox for a week. We open the case, follow it, and tell you where it stands.
Example account health
Healthy. No open cases.
Amazon flags it. Then it waits.
A listing gets hidden and sales stop before you see the email.
Someone else sells on your listing. The Buy Box slips.
The case replies are slow, and the thread lives in a personal inbox.
What you get
Brand Registry help
We use it so the listing stays yours.
Hidden listing follow-up
We work the fix until the page can sell again.
A weekly status
What is open, what cleared, what needs you.
Health is checked on a schedule. Urgent cases are pushed the same day we see them. The rest is in the weekly scorecard.
One issue, from flag to clear
Example case
Sep 2
Listing hidden
We filed the case the same day.
Sep 8
Amazon asked for proof
The invoice went back the same day.
Sep 14
Listing can sell
The listing is back up and taking orders.
How Brandgate does it
Watch account health
We check the health of the account on a schedule, so a warning is seen before it becomes a bigger problem.
Our operator
Open the case
Brand Registry, a copycat, or a hidden listing. We file the case with the facts Amazon asks for.
The operator on your account
Push until it moves
We follow the thread. If Amazon asks for more, we answer. You see the status without digging through email.
The same operator
Close it in the scorecard
Cleared, still waiting, or needs you. It shows up in the weekly note, not only in a buried ticket.
You see the status every week.
What we track
- Account health
- Warnings before they grow
- Open cases
- Age, owner, and next step
- Buy Box
- Whether you still win the main offer
- Hidden pages
- Listings that cannot sell until they are fixed
Questions
Do you guarantee Amazon will side with us?
No. Amazon decides the case. We file it cleanly and keep pushing until it moves.
What is Brand Registry?
Amazon's program that helps a brand protect its name and its listings. We use it on your account.
Will I still see the cases?
Yes. You get the status. You are not locked out of your own account.
Related
- Catalog and creativeWe keep improving your titles, photos, and product pages based on what shoppers search for and buy.
- Account managementThe same people work on your account every week and send you a weekly report. You can also ask our AI anything, any time.
- ForecastingOur software watches inventory every day. When stock gets low, you get a reorder alert where you already work.
Start with the account you already have.
Free audit of a public listing, or a 30-minute call with someone who runs Amazon accounts.